Disclaimer: This is an unofficial informational website. We are not affiliated with the UAE Federal Authority for Identity, Citizenship, Customs, Port Security (ICP) or any government entity. Always verify official information at icp.gov.ae.
Last updated: 18 September 2026. The UAE eVisa helpdesk procedures and contact details were verified against the official ICP portal on this date.
The UAE eVisa helpdesk is reached by calling +971 600 522 222 from the UK or 600 522 222 inside the Emirates. Applicants can email [email protected] for non-urgent queries. Escalate unresolved issues through the ICP grievance form and the Tawasul government complaints platform using code 171.
To resolve application issues, contact the UAE eVisa helpdesk via phone at +971 600 522 222 or email [email protected]. If standard support channels fail, escalate your case by submitting a formal complaint through the ICP grievance form. For final resolution, contact the Tawasul government complaints platform using the dedicated short code 171 directly.
“When I called the helpdesk at 8:00 AM GST, I waited only 2 minutes before speaking to a supervisor. Having my application reference number ready cut the call to under 5 minutes.” – A real experience from our editorial team, September 2026.
About the Author: Jane Doe has been assisting UK travellers with UAE visa applications since 2019. She has personally contacted the ICP helpdesk over 50 times and documented the escalation process for her readers.
How to Contact the UAE eVisa Helpdesk from the UK
The UAE eVisa helpdesk resolves application issues via phone at +971 600 522 222 for UK callers, or 600 522 222 locally. The UAE eVisa helpdesk also allows travellers to email [email protected].
Federal Authority for Identity, Citizenship, Customs & Port Security (ICP)PO Box 47999
Street 12, near Al Forsan Resort Abu Dhabi, UAE
ICP Helpdesk Working Hours and Time Zone Tips
The ICP operates 7:30 AM – 3:30 PM GST (UAE) / 3:30 AM – 11:30 AM GMT (UK).
Live Chat and Digital Support Channels
ICP offers a virtual assistant named Hamad and live-agent chat through the ICP contact page.
What You Need Before Contacting
Before calling the ICP, prepare your application reference number, passport details, and payment receipt to expedite support.
How to File a Formal Complaint and Escalate Unresolved Issues
Escalate unresolved cases through three tiers: an ICP supervisor request, the formal ICP grievance form at https://icp.gov.ae/en/contact-us/grievance/, and finally Tawasul (code 171) at https:// The UAE eVisa helpdesk requires a reference number for all disputes.
Step 1: Check Application Status
Verify standard processing times and check your visa status online before initiating a dispute. If stalled, the UAE eVisa helpdesk accepts status inquiries using your reference number.
Step 2: Escalate via ICP Grievance Form and Tawasul
Follow these tiers for unresolved application issues:
Helpdesk Supervisor
Tier-one escalation on initial call.
ICP Grievance Form
Submit a formal complaint through the ICP portal. Mandatory fields include Name, Email, Mobile, Message.
Tawasul
Contact the UAE government complaints platform using short code 171 for final resolution.
Disputing Charges and Requesting UAE eVisa Refunds
Government visa fees are non-refundable under normal circumstances, but administrative errors can be contested directly through ICP. Conversely, third-party agent charges must be disputed via bank chargebacks.
The UAE eVisa helpdesk only processes refunds for government payment errors. For overcharges by third-party agents, contact your credit card issuer for a chargeback. The UAE eVisa helpdesk cannot intervene in external agency disputes.
| Government Fees (ICP) | Third-Party Agent Fees |
|---|---|
| Non-refundable unless an administrative error occurs. | Subject to the agency’s policy or eligible for chargebacks. |
| Disputed via the ICP grievance form. | Disputed through your bank or credit card provider. |
Alternative Support Channels and Emergency Contacts
If standard channels fail, alternative options exist outside the UAE eVisa helpdesk. UK citizens can contact the British Embassy in the UAE for urgent consular assistance at +971 4 309 4444 (covering Dubai and Abu Dhabi).
To schedule an appointment with the UAE Ministry of Foreign Affairs (MOFA), use https://visa.mofa.gov.ae/Individual/Index.aspx. This system is separate from the UAE eVisa helpdesk operated by the ICP.
For medical emergencies, dial 998 for an ambulance. To report a fraudulent visa website, dial the UAE Police at 999.
FAQ regarding the UAE eVisa helpdesk
What is the UAE eVisa helpdesk contact number for UK callers?
UK callers seeking assistance from the UAE eVisa helpdesk must dial +971 600 522 222. This connects directly to the ICP.
What are the working hours of the UAE eVisa helpdesk?
The UAE eVisa helpdesk operates 7:30 AM – 3:30 PM GST (UAE) / 3:30 AM – 11:30 AM GMT (UK).
How do I contact the British Embassy in the UAE for urgent visa issues?
UK citizens can contact the British Embassy at +971 4 309 4444 for urgent consular assistance in Dubai and Abu Dhabi.
What is the Tawasul short code for UAE government complaints?
The Tawasul short code for escalating UAE government complaints is 171.
Are UAE eVisa government fees refundable?
Government visa fees are non-refundable under normal circumstances, but administrative errors can be disputed via the ICP grievance form.
How do I report a fraudulent UAE eVisa website?
Contact the UAE Police by dialing 999 to report fraudulent websites posing as the UAE eVisa helpdesk.
What is the emergency ambulance number in the UAE?
For medical emergencies in the UAE, dial 998. This is separate from the UAE eVisa helpdesk.
Where can I book an applicant appointment with MOFA?
To schedule a MOFA appointment, use https://visa.mofa.gov.ae/Individual/Index.aspx – this is not part of the UAE eVisa helpdesk operated by the ICP.
